Terms & Conditions

Internet privacy is an issue that we take very seriously. Ask N Cure is committed to protecting your privacy. We believe it’s important for you to know what information is being collected about you, how that information is being used, with whom it’s being shared.


The following terms of use (the "Terms of Use") govern your use of www.askncure.com (the "Website"). These Terms of Use form an agreement between www.askncure.com ("we", "us", "our") and you, so please read these Terms of Use carefully before using the Website. By using the Website, you agree to be bound by and comply with these Terms of Use. If you do not agree with these Terms of Use, your sole recourse is to cease your use of the Website immediately.

IMPORTANT – NO ADVICE

IN EMERGENCY CASES, YOU MUST NOT DELAY SPECIALIST MEDICAL ADVISE ONLY ON THE BASIS OF SOMETHING YOU HAVE READ ON ASK N CURE, INCLUDING BUT NOT LIMITED TO LIVE CHAT, EMAILS, PHONE SUPPORT ETC. YOU AGREE THAT NO ADVICE AS MAY BE DESCRIBED ON ASK N CURE MUST BE TAKEN OR BEGUN WITHOUT CONSULTING AN QUALIFIED HEALTH PROVIDER. TRUST IN ANY INFORMATION PROVIDED BY THIS SITE INCLUDING BUT NOT LIMITED TO BY ANY PROFESSIONAL, ASK N CURE EMPLOYEE, OR OTHER VISITORS TO SITE IS SOLELY AT YOUR OWN RISK AND CONSEQUENCES.

ASK N CURE DOES NOT DIAGNOSE MEDICAL CONDITIONS AND PRESCRIBE MEDICINES. THIS SITE MUST NOT BE USED TO TREAT MEDICAL CONDITIONS, OR MEDICAL EMERGENCIES, OR TO ADVISE OR RESOLVE MEDICO LEGAL OR FINANCIAL ISSUES. THE QUESTIONS, ANSWERS AND PUBLIC FORUM POSTS ON THE SITE AND VIEWS EXPRESSED ARE THOSE OF INDIVIDUALS WHO POST THE CONTENT AND DO NOT NECESSARILY REFLECT THOSE OF ASK N CURE, ITS OWNERS, DIRECTORS, MANAGERS, PARTNERS, EMPLOYEES, AGENTS, ADVERTISERS OR AFFILIATES.

The material and information available on this Website is intended for informational purposes only, and does not constitute health or other advice nor should it replace consultations with qualified medical or other relevant professionals in your jurisdiction. Please consult a health care professional or other advisor for specific recommendations about your condition. In addition, the information made available on this Website changes rapidly and therefore, some of the information may be out of date.You agree to bear all risk associated with the use of or reliance on any such information, and release and hold Ask N Cure, it’s owners, managers, directors, employees, agents, partners, advertisers or affiliates harmless from cause of action that may arise in connection with your reliance on any incorrect, inaccurate, incomplete, or misleading information contained in this Website.

OWNERSHIP / RESTRICTIONS ON USE

The Website is owned and provided by askncure.com. You are granted a limited, revocable, non-transferable, non-exclusive license to use the Website on computers, smartphones or other mobile devices that you own or control. Ask N Cure can terminate this license at any time and with or without any reason. The Website's layout, content, graphics, photographs, images, audio, video, processes, trademarks, service marks, trade names and other information including, without limitation, the "look and feel" of the Website (collectively, the "Content") contained in the Website are proprietary to Ask N Cure, its affiliates and/or third-party licensors. The Content is protected by international copyright and trademark laws, and you may not modify, copy, reproduce, publish, post, transmit, distribute, display, perform, create derivative works from, transfer or sell any Content.

REGISTRATION

In order to use the Website, you must register for an account with Ask N Cure. You represent and warrant that the registration and Ask N Cure account-related information you provide is accurate and will be kept up-to-date. You alone are responsible for any and all activity that occurs in the Website through your Ask N Cure account, and you agree to immediately notify us upon becoming aware of any unauthorized use of your Ask N Cure Account or any other breach of security related to the Website.

USER CONDUCT

As a condition of your continued access to and use of the Website, you agree to abide by all applicable federal, provincial, state, territorial and other laws and regulations and these Terms of Use. Your failure to comply with these Terms of Use, including the following "Code of Conduct" may result in the termination of your Ask N Cure account and may expose you to civil and/or criminal liability under applicable laws. Specifically, in addition, without limiting the foregoing, you agree not to:

  • license, sell, rent, lease, transfer, assign, distribute, host or otherwise commercially exploit the Website;
  • modify, translate, adapt, merge, make derivative works of, disassemble, decompile or reverse engineer any part of the Website;
  • access or use the Website in order to build a similar or competitive product or service;
  • remove or destroy any copyright notices or other proprietary markings contained in the Website;
  • use the Website to upload or distribute any (or any links to) computer viruses, worms, malicious code or any software intended to damage or alter a computer system or data;
  • disrupt, disable, overly burden, impair or otherwise interfere with the operation of the Website or the servers or networks connected to the Website, or violate the regulations, policies or procedures of such servers and networks;
  • attempt to gain unauthorized access to the Website or other computer systems or networks connected to the Website, through password mining or any other means;
  • use the Website to harvest or otherwise collect or store any information for purposes other than those designed and implemented by Ask N Cure;
  • copy, share, post, modify, license, sublicense, distribute, publish, broadcast, transmit, perform, display, sell or disseminate any portion of this Website, except in accordance with these Terms of Use;
  • interfere with another User's use and enjoyment of the Website;
  • impersonate any person or entity;
  • falsely state or otherwise misrepresent your affiliation with any person or entity, or express or imply that we endorse you, your website, your business or any statement you make, or present false information about Ask N Cure or the Website; or
  • use the Website to upload or share any content that:
  • infringes any patent, trade-mark, trade secret, copyright or other proprietary or privacy rights of any party;
  • is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, racially, ethnically or otherwise objectionable;
  • constitutes unsolicited or unauthorized advertising, promotional materials, "junk mail", "spam", "chain letters", "pyramid schemes" or any other form of duplicative or unsolicited messages, whether commercial or otherwise; or
  • violates any law, regulation or contractual obligations.
For Doctors:

By clicking the accept button provided during the registration process of the doctors at our portal means that you are abiding by all of our terms and conditions to use the system and services complies with applicable laws. By accessing the system and services through any medium including but limited to accessing the system through mobile phone, smart phone or tablet you agree to subject these Ask N Cure terms.

  • a.  You shall not use the system in violation of any applicable laws or any other code of conduct governed by your council.
  • b.  You shall not violate the code of medical ethics regulation of medical council of India.
  • c.  You claim to be a specialist through system, services or website only if you have special qualification in appropriate branch.
  • d.   It will be your prima-facie duty /responsibility to answers all the questions asked by patients either at free or paid question.
  • e.   Ask N Cure will not be responsible or liable to the authentication / genuineness towards the information provided by you at this site
  • f.   You are liable to inform us immediately about any updation or changes in your credential as provided to us.
  • g.  You are undertake to respond against the question/queries at our site within stipulated time decided by us
  • h.  You are undertake to follow and complies any additional rules and regulation formulated by us time to time.
  • i.  All amount collected from the patients will be hold by us and fixed amount as agreed by us transfer/ credited to your bank account as provided to us at the period decided by us except any special circumstances. Fixed amount and period may vary time to time.
  • j.  As per professional ethics you are liable to secure and safe all information related to patients at our website.
  • k.  You acknowledge that you have read our terms and conditions as well as our privacy policy.
  • l.   Any consultation provided by you to the registered user with Ask N Cure, is unsatisfactory then Ask N Cure reserves the all right that amount which will be payable to you, may be forfeited or recovered from you. No any claim entertained by us regarding above mentioned circumstances
  • m.   In case of any dispute arises between you and Ask N Cure will be decided by arbitrator within Delhi and legal jurisdiction will be courts of Delhi, India.
ENFORCEMENT

We reserve the right (but have no obligation) to review any content that you upload to the Website. We may remove any content that violates the Code of Conduct, and suspend or terminate your Ask N Cure account at any time for any reason in our sole discretion with or without notice to you. 

DISCLAIMER / LIMITATION OF LIABILITY

THE LAWS OF CERTAIN JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LEGAL WARRANTIES, LIABILITY OR CERTAIN DAMAGES OR LIMITATIONS OF REPRESENTATIONS MADE CONCERNING GOODS OR SERVICES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE BELOW EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THE WEBSITE IS BEING PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. ASK N CURE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ASK N CURE DOES NOT WARRANT THAT YOUR USE OF THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ASK N CURE MAY CORRECT, MODIFY, AMEND, ENHANCE, IMPROVE AND MAKE ANY OTHER CHANGES TO THE WEBSITE AT ANY TIME WITH OR WITHOUT NOTICE. IN NO EVENT WILL ASK N CURE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM OR ARE IN CONNECTION WITH THE USE OF, OR THE INABILITY TO USE THE WEBSITE, EVEN IF ASK N CURE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ASK N CURE MAKES NO WARRANTIES REGARDING ANY ACCURACY OF INFORMATION ON THIS WEBSITE. YOU EXPRESSLY RELEASE AND HOLD ASK N CURE HARMLESS FROM ANY AND ALL CLAIMS, LOSSES, LIABILITY, DAMAGES, INJURIES AND EXPENSES (INCLUDING, WITHOUT LIMITATION, PERSONAL INJURY CLAIMS) ARISING OUT OF OR RELATING TO YOUR USE OF THE WEBSITE, ANY INFORMATION OBTAINED THROUGH THE WEBSITE OR ANY ALLEGED VIOLATION BY YOU OF THESE TERMS OF USE.

INDEMNITY

You agree to indemnify Ask N Cure, its affiliates, directors, officers, employees, agents, suppliers and licensors from and against any and all losses, expenses, damages, claims, fines, penalties, costs and liabilities (including reasonable legal and accounting fees), resulting from your use of the Website or anyone using your Ask N Cure Account, or any alleged violation by you or anyone using your Ask N Cure account of these Terms of Use, including, without limitation, the Code of Conduct. In particular, you agree to indemnify Ask N Cure, its affiliates, directors, officers, employees, agents, suppliers and licensors for any injury, including but not limited to bodily harm or death, to you or any third party that may result from the use of or reliance on any information your obtain through the Website. This Website is not a substitute for professional medical advice, and provides only general medical information. Please consult a medical professional to discuss specifics related to your health and for a more in-depth review of any particular health issues you encounter. BY DECIDING TO ASK ADVISE AND/OR HIRE ANY PROFESSIONAL YOU AGREED TO CONDUCT YOUR OWN INDEPENDENT RESEARCH AS TO THE ACCURACY OF THE CREDENTIALS EXPRESSED ON THE SITE.

PRIVACY 

Ask N Cure respects your right to the privacy of your personal information. Please review our Privacy Policy for details on the manner in which we collect, use, disclose and otherwise manage your personal information.

CHANGES AND TERMINATION 

Ask N Cure reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Website (or any part or function thereof) with or without notice. Further, Ask N Cure reserves the right to change these Terms of Use at any time. You are responsible for regularly reviewing these Terms of Use, including, without limitation, by checking the date of "Last Updated" at the top of this document. Continued use of the Website after any such changes will constitute your consent to be bound by such changes, with continued provision of the use of the Website constituting consideration from Ask N Cure to you for so being bound. Your only right with respect to any dissatisfaction with these Terms of Use, any policy or practice of ours in operating the Website is to cease using the Website. 

COLLECTION AND USE OF PERSONAL INFORMATION

The term "personal information" means information about an identifiable individual.

We may collect personal information when you: 

  • register for an account with Ask N Cure;
  • ask a question, search for answers, or otherwise use the Website; or
  • contact us with a comment, question or complaint.
  • contact us with a comment, question or complaint.

Registering for an Ask N Cure Account 

When you visit the Website for the first time, you will be asked to register for an Ask N Cure Account. We collect personal information including your name, email address, gender, and age range for the purposes of administering your account. Using Ask N Cure by accepting these Terms and Conditions, I warrant that I have completed 18 years of age as on date of this agreement and that I  have fully read and understood the Terms and Conditions as set forth in this agreement, without any impairment in judgment resulting from (but not limited to) mental illness, mental handicap, intoxication, medication, or any other health or other problem that could impair judgment.

USING ASK N CURE

Ask N Cure enables you to locate general medical information by asking a question or searching for previously answered questions. When you ask a question about a medical condition through the Website, we collect and use the information you include in your question—including any information about a medical condition that you may be asking about—for the purposes connecting you with someone who can help answer your question or direct to you additional resources that may be of assistance. When you search for medical information through the Website, we collect and use your search terms for the purposes of locating relevant information to present for your review. 

Customer Service

When you contact us with a question, comment or complaint, you may be asked for information that identifies you (such as your name or email address) along with additional information we need to help us confirm your identity (if necessary), and to promptly answer your question or respond to your comment or complaint. We may also retain this information to assist you in the future and to improve our customer service and service offerings. 

DISCLOSURE OF PERSONAL INFORMATION 

we will not disclose, trade, rent, sell or otherwise transfer your personal information, without your consent, except as otherwise set out herein. 

Questions that you ask 

When you ask a question through the Website, we may disclose your question, name, gender, and age group to a medical professional for the purposes of enabling the medical professional to review your question, general information about you , and answer your question or direct you to additional resources. We do not disclose your e-mail address to the medical professional, and the medical professional is not authorized to use any personal information that you may include in your question for purposes other than answering your question through the Website. 

Service Provider Arrangements 

We may transfer (or otherwise make available) your personal information to our affiliates, partners and other third parties who provide services on our behalf. For example, we may use service providers to host the Website or send communications on our behalf. 

Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own purposes. Your personal information may be maintained and processed by our affiliates and other third party service providers. Technical Information

When you use the Website, we collect information about your interaction with the Website, such as what features you use. We also collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We collect and use this information for the purposes of helping us understand how our users use the Website. We may also use a third party to help us gather and analyse information about the areas that you visit on the Website to evaluate and improve the customer experience and the convenience of the Website, and to help us evaluate some of the specific information related to your visits to the Website.

We have implemented administrative, technical and physical safeguards designed to protect personal information in our custody and control against unauthorized access, use, modification and disclosure. 

Third party links 

Our Website may contain links to other sites that Ask N Cure does not own or operate. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy statements, notices and terms of use, which we recommend you read carefully. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat your personal information.

Changes to this Privacy Policy 

This Privacy Policy may be updated periodically to reflect changes to our personal information practices. When our Privacy Policy changes, we will post a notice on the Website or, for material changes, notify you by email. We also strongly encourage you to refer to this Privacy Policy for the latest information about our personal information practices. 

ARBITRATION

Any dispute claim or controversies arising out of or relating to this notice, the breach, termination, enforcement, interpretation, validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, or to use of this site or its features or the information to which it gives access, shall be determined by arbitration in India, before a single arbitrator.

GOVERNING LAW AND JURISDICTION

THE INTERPRETATION OF THIS AGREEMENT AND RESOLUTION OF ANY DISPUTES ARISING UNDER THIS AGREEMENT SHALL BE GOVERNED BY THE LAW OF INDIA.

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